faqs


1. Is ordering online secure?

Yes, absolutely. At Vigro, we take your privacy and security very seriously. Your information is handled with care, and access is restricted only to staff trained in our security and privacy policies.
If you still have questions, feel free to reach out at support@vigro.stor.

2. How do I place my order?

Placing an order is simple:

  1. Select the product you wish to buy.

  2. Click on “Add to Cart.”

  3. If you want more products, continue browsing and add them to the cart.

  4. Go to the Cart from the menu bar and click “Proceed to Checkout.”

  5. Enter your billing and shipping details.

  6. Confirm your order details (including the total cost).

  7. Click “Place Order” to finalize.

  8. You’ll receive a confirmation email once your order is placed.

👉 Cash on Delivery (COD) is also available.

3. How do I cancel an order?

  • If you have an account, simply log in and cancel from your dashboard.

  • If you checked out as a guest, you can call our helpline during office hours.

  • You can also cancel your order during the final confirmation call.

4. Where can I find the Returns and Refund policies?

For detailed information, please visit our:

  • [Return Policy] page

  • [Refund Policy] page

5. Is shipping free?

Yes ✅ Shipping is completely FREE (Rs. 0).

6. Which courier services do you use?

We ship through trusted courier partners:

  • M & P

  • TCS

  • Leopards Courier Services

7. What is the delivery time?

Orders are typically delivered within 2–3 working days after your confirmation call.

8. What if an item is out of stock?

If a product is out of stock, don’t worry — you can pre-order by contacting us via phone or email.

✨ That’s all! At Vigro, we aim to give you a smooth and reliable shopping experience.